| Q |
We only have a small business, is the software suitable
for us? |
| A |
Yes, the GetSelling software is flexible enough to be used
by individuals, small businesses and even large businesses.
The ease of use means that you won't need dedicated staff
to deal with the running of the store. |
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| Q |
I'm unfamiliar with E-Commerce so will the software be easy
for me to use? |
| A |
Absolutely! Not only is the software simple to use by default,
but there are popups that explain the operation of each area
so you never wander in to unecessary territory. What's more,
each of the admin screens are clearly laid out and have detailed
information for each of the sections within so you never go
wrong. Our technical support tem is also only ever a phone
call away. |
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| Q |
Do I need to be skilled or have a background in programming
to be able to effectively use the software? |
| A |
Thankfully, no! The software is written specifically to
be as simple as possible to operate on every level. Once your
store has been designed and installed by our ecommerce team,
it will be configured to suit your own requirements and a
selection of products will be added to get you started. From
that point, everything you'll ever need to do is done through
an easy-to-use web based admin interface. |
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| Q |
Can I limit access to certain areas of the software for
some employees? |
| A |
Yes, with an additional module you can have as many different
admin accounts as you need, each with their own access restrictions.
For example, certain staff members may need to be able to
view all incoming orders as well as adding and deleting products,
whereas others may only need access to the orders to prevent
important products from being removed from the database. |
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| Q |
Can I change the look fo the store for Christmas or Valentines
Day? |
| A |
Yes, with the built in Skin Manager you can have as many
store designs as you want and will be able to switch between
"skins" as and when required. Please note that you
will only be supplied with one skin by default, unless you
specify otherwise. |
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| Q |
How easy is it to add new products? Can we do this ourselves? |
| A |
Adding, editing and removing products from your store is
perhaps the most important part of the software and as such
is the simplest part of the entire admin process. Through
the product add and edit area you have control over the product
categories, cost, thumbnail and large images used, colour/size
etc options, product description, reviews - all through a
simple web page. |
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| Q |
We don't have a merchant account; does the software support
or feature any payment gateways? |
| A |
By default, your store comes with the facility to take payments
by cheque and bank transfer. In addition to this, the store
also supports third party payment gateways by PayPal, PayPal
Subcriptions, PayFlow, AuthorizeNet, LinkPoint, WorldPay and
AgoraPay. |
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| Q |
If we have our own merchant account, how soon will we receive
payment after a successful transaction? |
| A |
This depends on how you choose to process the funds. If
your merchant services provider uses an offline method whereby
you would enter the credit card details into a swipe machine
or through a virtual terminal then it would take the same
amount of time as it would with a normal transaction. If,
however, you use our Premium service, we can integrate fully
with ProtX to allow realtime authorisation for transactions,
which would allow the funds to clear in your account on the
next working day. |
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| Q |
We have a large product database and wondered if the software
could support this? |
| A |
Technically there is no limit to the size of database that
the software will support, however.. the more products you
have within your store, the slower the search feature and
product display will be as the software has to search a larger
database. Our Premium installation includes a very fast MySQL
database which has unlimited product storage and returns results
at the same speed regardless of the amount of products. We
recommend using the MySQL database if you plan on using the
software for more than 500 products. |
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| Q |
Can our customers track their orders online to save us time
answering emails? |
| A |
Yes, your GetSelling store comes complete with Customer
Order Tracking which not only allows your customers to see
a realtime status of their current order(s) but also allows
you to change the status of the order through a one-click
system. You can even include courier tracking URLs for delivery
consignments and additional shipping costs if the customer
changes their order afterwards to a priority shipping method. |
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| Q |
Will we have a full order history for each customer? |
| A |
Our Premium installation includes additional customer account
modules such as customer registration, order history, loyalty
points and stock notification. The basic installation does
not include order history but does allow for customers to
track current orders. |
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| Q |
How flexible is the software? |
| A |
The software has been written in a modular fashion to allow
us to write simple drop-in addons and have them work as an
integral part of the store without having to rewrite the software.
That said however, it is entirely possible to have certain
aspects of the main software rewritten to suit your exact
needs. Please discuss this further with us if you have any
questions. |
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| Q |
Are there add-ons or upgrades, should we wish to expand
or move into areas not currently covered by the software? |
| A |
Yes, any modules that are not part of the basic installation
can be purchased and installed in addition to your original
software. In some cases there are modules available which
are not included in the Premium package as they are not high
demand modules and are therefore reserved on a per-client
basis. |
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| Q |
Can we recommend products to customers to aid a sales push? |
| A |
Yes, the Forced Selling feature of your store allows you
to recommend specific products to the customer depending on
what you yourself would like to "push". A typical
example would be to "push" a matching Sony DVD Recorder
to any customer who is currently viewing a Sony Widescreen
TV. You also have the facility to select which products are
displayed on your store's front page. |
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| Q |
Does the software include a facility for us to send a newsletter
to all our customers at once? |
| A |
Yes, we can include a full third party mailing list installation
with your store which will give anyone visiting your store
the opportunity to subscribe to your free newsletter. As with
all other aspects of the GetSelling installation, you have
full control over your newsletter through a web based administration
area for sending and composing newsletters as well as list
administration. With our Premium package, it is also possible
to have any new customer regitrations to be added to your
mailing list automatically. |
